What data we may collect

Depending on how the Ainvero service is used, the following categories of data may be processed:

• user identification data: name, nickname, messenger ID, or another account identifier;
• contact data: email address, phone number, or other data that the user provides independently;
• technical data: IP address, device type, browser, operating system, date and time of service use, technical system logs;
• payment data: payment status, amount, currency, payment date, transaction identifier, and other information required to confirm payment;
• service interaction data: request history, messages, settings, selected language, tariff plan, number of used messages or features;
• support requests: message text, request topic, request date, and information required to resolve the user’s issue.

For what purposes we use data

Personal data is used only within the purposes necessary to provide the digital service, operate the service, and comply with legal obligations.

• creation, identification, and maintenance of the user account;
• providing access to AI models, chats, subscriptions, message packages, and other service features;
• processing payments, confirming purchases, refunding money, and maintaining financial records;
• ensuring service security, preventing fraud, abuse, technical failures, or unauthorized access;
• providing technical and customer support;
• improving service quality, analyzing feature performance, and fixing errors;
• complying with legal, tax, accounting, and other mandatory rules.

Data storage and protection

Ainvero stores personal data only for the period necessary to achieve the purposes for which such data was collected, or for the period defined by law, contract, tax, accounting, or other mandatory requirements.

Reasonable technical and organizational measures are used to protect data, including access control, restriction of access rights, technical monitoring, backups, security event logging, and other measures necessary to reduce the risk of loss, alteration, disclosure, or unauthorized access.

At the same time, no method of transmitting or storing data on the internet can be absolutely secure, so the user must also take care of the security of their account, device, and access tools.

User rights regarding personal data

The user has the right to contact Ainvero regarding their personal data. In particular, the user may:

• receive information about the processing of their personal data;
• access their personal data;
• request clarification, updating, or correction of inaccurate data;
• request deletion of personal data in cases provided by law;
• withdraw consent to the processing of personal data if processing is carried out on the basis of consent;
• object to certain types of processing or request its restriction;
• file a complaint with the authorized body in the field of personal data protection.